IBPS PO General Awareness: Banking & Marketing questions with solutions

Q1. Which records might a customer service associate maintain to track customer feedback and satisfaction?

1. Inventory turnover rates
2. Employee training schedules
3. Customer surveys, ratings, and comments
4. Supplier pricing details

Answer: Customer surveys, ratings, and comments

Customer service associates track satisfaction through direct feedback mechanisms: surveys, ratings (e.g., star ratings), and comments/complaints. Options A (inventory), B (training), and D (supplier pricing) are operational records unrelated to customer satisfaction.