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Which records might a customer service associate maintain to track customer feedback and satisfaction?

1. Inventory turnover rates
2. Employee training schedules
3. Customer surveys, ratings, and comments
4. Supplier pricing details

Correct answer: Customer surveys, ratings, and comments

Solution

Customer service associates track satisfaction through direct feedback mechanisms: surveys, ratings (e.g., star ratings), and comments/complaints. Options A (inventory), B (training), and D (supplier pricing) are operational records unrelated to customer satisfaction.

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