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When Deepak Sharma says, "that maturity has set in," what maturity is he referring to?

1. The maturity to keep customer experience a top priority in experimentation with technology.
2. The maturity to see how experimentation with technology is affecting business.
3. The maturity to see whether experimentation with technology led to collaboration of different stakeholders.
4. Options (a), (b) and (c)

Correct answer: The maturity to see how experimentation with technology is affecting business.

Solution

Deepak Sharma is referring to a stage where organizations look beyond trying technology for its own sake. The key idea is assessing how experimentation affects business results and operations.

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