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ExamsIBPS POGeneral Awareness

In the field of management, __________ refers to the conflict between felt emotions and displayed emotions.

  1. Perception defence
  2. Emotional intelligence
  3. Cognitive dissonance
  4. Emotional dissonance

Correct answer: Emotional dissonance

Solution

Emotional dissonance is the conflict between felt emotions and the emotions that are displayed outwardly. It is commonly discussed in management and organisational behaviour. The other options refer to different psychological or managerial concepts.

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