Exams › SSC CGL (Prelims) › General

You are a bank employee. A customer reports fraud. What should you do first?

1. ignore complaint
2. report immediately to higher authority
3. delay action
4. ask customer to come later

Correct answer: report immediately to higher authority

Solution

A fraud complaint must be escalated immediately so that the bank can take protective action. Ignoring or delaying the complaint can worsen the loss.

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